Returns and refunds

1. Right of withdrawal (online purchases)

If you are buying as a consumer, you have the right to withdraw from the contract within 14 calendar days from receipt of the order, without needing to provide a reason .

To exercise your right of withdrawal, please write to us at info@goldeorovintage.com indicating:

  • Order number
  • Product(s) to be returned
  • A clear statement that you wish to withdraw

2. Conditions for accepting a return

In order for us to process a return correctly:

  • The product must be returned in the same condition in which it was received.
  • The product must be well packaged to avoid damage during transport.
  • We recommend keeping the original packaging (whenever possible).

Since we sell vintage and/or second-hand items, it is normal for them to show signs of use consistent with their condition, and these are described and/or shown in the product photographs.

3. Return periods

Once you have communicated your withdrawal, you must send the product back within a maximum of 14 calendar days .

4. Return cost

Unless the return is due to a defective or non-conforming product, the direct costs of return are borne by the customer .

5. Refunds

5.1. What is refunded

If you exercise your right of withdrawal within the deadline and the return meets the conditions:

  • The price of the product will be refunded.
  • The cost of standard one-way shipping is refunded (provided it was charged as part of the order).

No refunds:

  • additional costs arising from a shipping option superior to the standard one (if one exists and the customer has chosen it),
  • return costs (see section 4).

5.2. When is the refund issued?

The refund will be processed using the same payment method used for the purchase, once we have received the returned product.

We may withhold the refund until one of the above conditions is met.

5.3. Decrease in value

The customer will be responsible for the decrease in the value of the product when it results from handling other than that necessary to verify its nature, characteristics and functioning.

6. Verification of returned product (anti-fraud control)

For safety and quality control reasons:

  • We document the condition of the product before shipment (e.g., photographs of the item and packaging).
  • Upon receiving a return, we will verify that the returned product corresponds to the same item sent and maintains a condition consistent with its original condition.

If the returned product does not match the one shipped, or arrives with additional damage or defects not attributable to transport, we may:

  • refuse the return, or
  • apply a proportional reduction of the refund (as appropriate and in accordance with regulations).

7. Defective / non-conforming product

If the product received is defective or does not conform to the description, please contact us at info@goldeorovintage.com within 48 working hours of receipt, providing:

  • order number,
  • clear photographs of the product and the defect,
  • and, if applicable, photographs of the packaging.

In these cases, the statutory rights to repair, replacement, price reduction, or termination (as applicable) will apply. If a refund is due, the store will bear the reasonable costs of the refund in accordance with applicable regulations.

8. Exceptions to returns

The right of withdrawal does not apply in the legally provided cases (for example, products that are clearly personalized or made according to the consumer's specifications, where applicable).

9. Contact

For any return request or refund inquiry:
info@goldeorovintage.com