Terms and conditions of purchase (general conditions)

1. Seller identification

In compliance with applicable regulations, please note that this website (hereinafter, the “Store”) is owned by:

• Owner: Guillermo Ramos Sánchez
• NIF/CIF: 50215502Q
• Address: Gaztambide 48 3E
• Contact email: info@goldeorovintage.com
  
• Trade name (if applicable): GOL DE ORO VINTAGE

2. Nature of the catalog (vintage/second hand)

2.1. The Store sells vintage and/or second-hand clothing and accessories. Due to their nature, the items may show signs of use consistent with their age and condition.

2.2. The condition rating (e.g., “8/10”, “9/10”) is indicative and based on our own criteria, reflected in the product information sheet. Any significant defects will be indicated in the description and/or shown in photographs.

2.3. The customer declares to have reviewed photographs, description, size and measurements (when indicated) before finalizing the order.

2.4. The photographs and descriptions are presented as accurately as possible. However, variations may exist due to lighting, screen calibration, or editing, without prejudice to the consumer's rights in case of non-conformity.

3. Unit stock and reserves

3.1. Unless otherwise expressly stated, each item is unique (unit stock).

3.2. Adding a product to the cart does not imply reservation. The purchase is only completed when payment is confirmed and the order is validated.

3.3. If a product is unavailable due to a stock error, the Store will inform the customer as soon as possible and will proceed to cancel and fully refund the amount paid.

4. Prices, taxes, REBU and invoicing

4.1. Prices are shown in euros (EUR) and include taxes as indicated in the Store. Shipping costs are calculated and displayed before you finalize your purchase.

4.2. REBU (second-hand goods). Certain items can be sold under the Special Scheme for Second-Hand Goods (REBU) . In these cases, the tax is included in the price and is not itemized on the invoice.

4.3. Invoicing. Customers may request an invoice by writing to info@goldeorovintage.com , indicating their order number and billing information. The Store will issue the invoice in accordance with applicable tax regulations (including REBU where applicable).

4.4. Obvious errors. In the event of an obvious error in the price or in essential product information, the Store may cancel the order and refund the amount paid, informing the customer immediately.

5. Payments and security

5.1. Payment methods enabled in the Store at the time of purchase are accepted (e.g., card, PayPal or others).

5.2. Payment gateways and anti-fraud systems may perform additional validations. If the validation is not successful or a reasonable risk is detected, the Store may cancel the order and refund the amount paid.

6. Shipping, Delivery and Customs

6.1. Geographical scope. Shipments are made to the destinations enabled in the checkout (for example, Spain, EU and international destinations).

6.2. Preparation and deadlines. Preparation and delivery times are estimates and may vary due to causes beyond the control of the Store (carrier operations, incidents, customs, etc.).
Estimated preparation time: 2 working days.

6.3. Delivery. The order will be considered delivered when the customer (or a designated third party) acquires physical possession.

6.4. Customs and local taxes (international). For international shipments, the buyer assumes any customs procedures and associated costs (tariffs, local taxes and/or fees), unless expressly stated otherwise.

6.5. Shipping Issues. If the order arrives damaged, incomplete, or with signs of tampering, the customer must notify info@goldeorovintage.com as soon as possible and, in any case, within 48 hours of receipt , providing photographs of the packaging and the product. This early notification facilitates the process with the carrier.

7. Right of withdrawal (14 days) and returns

7.1. Time limit. If the customer is a consumer, they have 14 calendar days from receipt to withdraw from the purchase, without needing to provide justification.

7.2. How to exercise it. To exercise the right of withdrawal, you must notify info@goldeorovintage.com indicating the order number and an unequivocal statement of withdrawal.

7.3. Product Return. The customer must return the item within a maximum period of 14 calendar days from the notification of withdrawal, following the instructions that the Store will provide by email.

7.4. Return shipping costs. The direct costs of return shipping will be borne by the customer , unless the return is due to a defect, an incident attributable to the Store or a lack of conformity.

7.5. Refund. The refund will be issued via the same payment method used for the purchase, once the returned product has been received or its return has been credited. The following will be refunded:

• the price of the product; and
• standard delivery costs (one-way shipping) paid by the customer.

7.6. Diminution of value. The customer will be liable for any diminished value of the product resulting from handling other than that necessary to establish its nature, characteristics and functioning.

7.7. Verification and Anti-Fraud Measures. For security and quality control, the Store documents the condition of the item and packaging before shipment (photographs and/or video). In the event of a return, the Store will verify that the returned item matches the one shipped and that it is in a condition consistent with reasonable handling. If the returned item does not match the one shipped, or shows additional damage not justified by this verification, the Store may refuse the return or reduce the refund to the extent legally applicable, informing the customer and justifying the decision.

8. Refunds

8.1. Refunds will be made by the same means of payment used in the purchase, except for technical impossibility or express agreement with the customer.

8.2. The Store may withhold the refund until it receives the product or conclusive proof of return.

9. Conformity and second-hand goods

9.1. The Store is responsible for any lack of conformity in accordance with applicable regulations.

9.2. Second-hand goods: applicable period. For second-hand items, the liability period for lack of conformity applicable in this Store will be 1 year from delivery, within the legal framework.

9.3. Anything clearly described in the product sheet or visible in photographs (signs of use inherent to the item) will not be considered a lack of conformity, provided that it has been transparently informed before purchase.

9.4. To manage a conformity incident, the customer must contact info@goldeorovintage.com indicating the order number and providing evidence (photos) when necessary.

10. Customer service and complaints

For any questions, issues, or complaints, customers can contact us at info@goldeorovintage.com . We recommend including your order number and, where applicable, supporting photos or documentation.

11. Applicable law and jurisdiction

This agreement is governed by Spanish law. For consumers, the applicable mandatory rules and jurisdictions will apply. In matters not subject to mandatory rules, the parties submit to the jurisdiction of the courts of Madrid (Spain) .

12. Contract Integrity

These Terms, together with the pre-contractual information displayed in the Store (product sheets, prices, taxes, shipping and checkout), constitute the complete agreement applicable to the purchase.