Shipping policy
1. Geographical scope
We ship to the destinations available during checkout. If your country or region is not listed as an option at checkout, we do not currently ship to that destination. However, you can contact us at info@goldeorovintage.com or through social media to discuss a possible exception.
2. Carrier and shipping method
We manage shipments primarily through Correos or other operators that may be enabled on a case-by-case basis.
We offer standard shipping (we do not offer "premium" or "express" shipping options in the store, unless expressly stated in a specific case).
3. Preparation and delivery deadlines
3.1. Order Preparation
We will prepare your order within an estimated 48 business hours from the confirmation of payment, except in exceptional circumstances (holidays, peak demand, operational incidents).
3.2. Transport (delivery) time
Delivery times depend on the destination and the carrier's service. The times shown at checkout are estimates and do not constitute a guaranteed delivery commitment .
We are not responsible for delays attributable to the carrier, customs, weather conditions, logistical incidents or force majeure circumstances, without prejudice to the rights of the consumer under applicable regulations.
4. Shipping costs
Shipping costs are calculated and displayed before checkout . The final amount will depend on the destination and, where applicable, the weight/volume of the order, according to the store's settings.
5. Shipment tracking
When the contracted service allows it, we will provide a tracking code by email or in the order area.
6. Delivery address and customer responsibility
It is the customer's responsibility to enter a complete and correct address (name, street, number, floor/door, postal code, city and country).
If a shipment is affected by errors in the provided address (incomplete/incorrect address), repeated absence of the recipient, or refusal of the package, the order may be returned to the sender or held in storage, depending on the carrier. In these cases, the customer will be responsible for any additional costs that may arise (reshipment, return, storage, or handling).
7. Customs and taxes on international shipments
For international shipments, the order may be subject to tariffs, local taxes or import duties , as well as customs procedures.
Unless expressly stated otherwise, these costs are the responsibility of the buyer . The store does not control and cannot predict the final amount, as it depends on the regulations of the destination country.
8. Incidents: damage, faults or loss
8.1. Deadline for reporting incidents
If your order arrives damaged , incomplete , or with signs of tampering, you must write to us at [EMAIL] within 48 business hours of receipt , providing:
- order number,
- photographs of the outer packaging,
- photographs of the interior and of the product,
- and, if applicable, photographs of the label/seal.
8.2. Package not received
If the tracking indicates "delivered" but you have not received the order, please contact us at info@goldeorovintage.com as soon as possible to start checking with the carrier.
The resolution of transport incidents is subject to the carrier's deadlines and procedures .
9. Packaging and monitoring of product condition
Since we sell vintage and/or second-hand items, we document the condition and contents of the order before shipping (e.g., photographs of the product and packaging) for quality control, safety, and incident management purposes.
10. Contact
For any shipping inquiries, you can contact us at:
Email: info@goldeorovintage.com