FAQ
Frequently Asked Questions (FAQ)
Product and authenticity
Are the clothes authentic?
Yes. We only sell original items. If an item raises reasonable doubts, it is not listed.
Are the photos of the exact item?
Yes. The photos are of the actual product you will receive (we usually work with single-unit stock).
What does “8/10” or “9/10” mean?
This is an indicative assessment of the overall condition (fabric, logos, possible signs of use, etc.). If there are any significant defects, we will indicate them in the description and/or show them in photos.
Can they show signs of use?
Yes. Many items are vintage or second-hand, so they may show signs of wear that are normal for their age. We always try to make this clear in the product description.
Can the color vary from the photos?
There may be slight differences due to lighting or how it appears on each screen. If a detail is important (stains, snags, wear), we show it explicitly.
Sizes and measurements
How do I know if it will fit me?
The size and (where applicable) measurements in cm are listed on the product page. It's best to compare it with a similar garment you own that fits you well.
Do vintage sizes run differently?
Sometimes, yes. That's why we implement measures when we can. If you have any doubts, write to us and we'll help you confirm.
Shipping
When do you ship orders?
We prepare orders within 48 business hours . Delivery time depends on the shipping method shown at checkout.
How do I know how much shipping costs?
Shipping costs are calculated at checkout based on the destination. You'll see the price before you pay.
What happens if the package arrives damaged or something is missing?
Write to us within 48 hours of receiving the item , including photos of the packaging and the product. We'll handle it with you as quickly as possible.
Do you ship to the Canary Islands/Ceuta/Melilla and internationally?
Yes, as long as it appears as an available option at checkout.
Returns and refunds
Do you accept returns?
Yes. As a consumer, you have 14 calendar days from receipt to withdraw from the purchase.
Who pays for the return shipping?
The return shipping costs are the responsibility of the customer, unless the product arrives defective or not in compliance.
Under what conditions must the product be returned?
It must be returned in the same condition in which it was sent. Before shipping, we take photographic records of the item and packaging; upon receiving the return, we verify them.
When will the refund be issued?
We will issue a refund via the same payment method once we receive the product (or proof of return) and verify that everything is correct.
Do you refund the outbound shipping cost?
In case of cancellation, the price of the product and the cost of standard shipping (if applicable) will be refunded. If the customer chose an additional service (if available), that extra cost will not be refunded.
Customs and taxes (international)
Do I have to pay customs duties or taxes in my country?
If your order is going outside the EU, it's possible. These costs (tariffs, local VAT, customs handling) depend on the country and are the responsibility of the buyer.
What happens if I reject the package due to customs?
If the package is returned due to refusal or non-payment of fees, we will be able to refund the product when we receive it back, deducting the actual transport/handling costs incurred.
Orders and stock
Add to cart to reserve the product?
No. Adding to cart does not imply reservation: the order is confirmed when payment is completed.
Can I cancel an order?
If we haven't prepared/shipped it yet, it usually has. Write to us as soon as possible with your order number and we'll check it.
Payments and invoice
What payment methods do you accept?
Those you see available at checkout (card, PayPal or others).
Can I request an invoice?
Yes. Write to us at info@goldeorovintage.com with your order number and billing information.
What happens if the item is sold under REBU?
When REBU applies, the tax is included in the price and is not itemized on the invoice, as established by the regime.